GVTC_TechConnect_Reverse_Tag

 

Email-Graphics_1 Intro Offer: $1 for your first month of GVTC techconnect!*

Helping you, our #1 priority.

Get it now!

 

IT-man-1
Call 855-498-1121 to take advantage of this limited time offer!
IoT-devices

Reliable and Remote

GVTC techconnect

No visitors, no in person visits. 

Remote tech support from the comfort of your couch.

Skip the wait— when you call you have priority 24/7 365 days a year.

 

 

Get it now!

 

Services Include

  • IoT device support - software/OS and device installation 
  • diagnostics
  • data transfers 
  • backup
  • troubleshooting 
  • repair and more

GVTC techconnect is for anyone who...

Web-TC-Graphic-3

Needs help with troubleshooting new or already owned devices.

Web-TC-Graphic-4

Uses modern tech on a daily basis.

 

Web-TC-Graphic-2

Prefers to receive help from the comfort of their home.

Web-TC-Graphic

Prefers talking with a live agent, not an automated system.

 

Lady-on-phone-smaller

 

Speak with real people 

with GVTC techconnect

Using technicians sourced in the US, GVTC techconnect happily offers a variety of tech support. Interact remotely with experienced IT personnel for any tech issue you may be having. From removing challenging computer viruses to helping customers set up zoom calls, no problem is too big or too small.

Read more

 

 

Frequently Asked Questions

 

What devices does techconnect support?

We can assist with devices that run:

  • Windows 7, 8.1, 10, and 11
  • MacOS 10.15 and newer
  • iOS (versions 13 and above, screen sharing only due to Apple restrictions on remote device control)
  • Android (needs to support the BeyondTrust Support app available on Google Play, usually Android 7-13+)
  • ChromeOS (similar conditions as with Android)
  • Linux (compatibility varies by distribution; the connection process might be more complex for some)

What device restrictions should I know about? What's not supported?

We cover most issues from major OS fixes to basic app problems on supported devices. However, hardware failures might need local tech or manufacturer help. In rare cases, certain app issues might require resources beyond our access, leading us to refer to the device software's support team.

How does TechConnect support mobile devices?

We handle mobile devices via web browsers and manage mobile OS devices using the BeyondTrust Support app from Google Play or the Apple Store. Android devices usually offer full access.

How does TechConnect assist with IoT devices?

If you have the IoT app (Google Home, Alexa, Smart Life, IFTTT, etc.) installed, we can help with tasks like pairing devices, setting up routines, and custom behaviors

Can TechConnect help with software issues, like Excel, PowerPoint, etc.?

Absolutely! We often assist with Microsoft Office apps and other specific software issues.

Can TechConnect help with virtual software, like Zoom or Teams?

Yes, we've helped many customers set up and troubleshoot Zoom, Teams, or general issues with microphones and webcams for virtual calls.

Do you have any more questions about this service?

 
*Limited time offer available through 5/31/24 to new residential subscribers to GVTC’s TechConnect in select GVTC service areas. Eligible customers will receive an $8.95 credit on their bill offsetting their first month’s charge for this service. After the first month, customers will be charged $9.95 per month for this service until they call GVTC to cancel service. Non-transferrable to another person or residence. 
GVTC TechConnect is available for residential internet customers. Requires a 6-month commitment. All prices are subject to change, applicable taxes and surcharges are extra, and hardware and software limitations and other restrictions may apply.  GVTC TechConnect services are provided by a third party provider, and service-specific terms and conditions apply, including without limitation any third party service provider terms and the GVTC TechConnect Terms and Conditions available at gvtc.com/support/policies-terms-conditions. Service not available in all areas. All trademarks are the property of their respective owners.
 
Service provided by Guadalupe Valley Telephone Cooperative, Inc., d/b/a GVTC or its wholly owned subsidiary, Guadalupe Valley Communications Systems LP, d/b/a GVCS. Service subject to terms and conditions published from time to time at gvtc.com/support/policies-terms-conditions.

Main Office Location:
Smithson Valley - 36101 FM 3159, New Braunfels, TX 78132. Store Hours Lobby: Monday – Friday: 8 a.m. to 5 p.m.

GVTC proudly provides Internet, TV, Phone, Security and more to the greater South and Central Texas Areas. View our service area.
© GVTC Communications. 1